Despite his web site stating 30 day money back guarantee featuring the product I ordered (the Tour Striker), when I requested a refund Mr. Quail sent me a very terse email stating he does take back used equipment! (I did use the product for several swings and decided this product was not for me). Used? When I wrote back to complain about his FALSE advertising and the fact that I always pay with my Amex card to guard against dealing with unreliable companies, Quail again refused to relent. My next stop was the American Express dispute... read full review »