My stepdaughter and her two young children, ages about 6 and 2, flew from Raleigh, NC [RDU], via Chicago [ORD] to Reno, NV [RNO] this afternoon and evening. The younger one was ill, and they were toting a heavy suitcase, a large car seat for the baby, as well as a stroller. To hear her tell the story tonight after she made it to her car in NV, American Airlines has forgotten why it’s in business. It’s not in business for its gate agents to have an easy life. It’s in business to move its customers safely and comfortably... read full review »