Two days after buying a top-of-the-line Dell desktop I encountered a Windows Vista problem dealing with installation and removal of programs. The problem was with the Windows Installer program, part of the operating system. After talking with their level one tech, no nothing level 1 tech Agent (Rahul_195657): to supervisor (Sup_Bondada_56363): and finally a level 2 tech, (lost his name) each offered the very quick solution. I should contact Dell On-Call. It is a paid service that starts at $49 per incident as a minimum. When I threatened to... read full review »