I am hearing-impaired but do not know how to use TYY-services -- and I do NOT have a phone. I therefore communicate by email. I requested that my account for this Platinum Mastercard from Direct Merchants Bank (Nevada) be closed out/canceled because I do not plan to ever use this card again and do not wish to incur anymore charges that they might impose upon me if my account remains active. In other words, I cannot afford to incur anymore charges just by having an active account. I explained all this to Account Centrals Customer Service... read full review »