Repair service for product are always late. When you are given a 4 hour window the service MUST be done whithin that time frame. I have purchased all of my products from sears and that of my 2 daughters also. My daughter had a 4 hour window and had to cancel because she wasn't even on the schedule as she was told. Today is her only day off. She was told, between 8 and 12 and again she was told he won't get there until maybe after 1:00 If you want to keep my business this has to stop. Very dissapointed with this service. Thank you for your anticipated attention to this matter. Joan Caputo read full review »