I went from a fixed 9.9% to a 15% jump because they said there was a letter of new terms in my February statement that i had too sign to keep my existing terms. There was no letter in my statement people. Now that i did not sign the form, they reviewed my Acct. and reviewed my credit report and they could not give me a real reason why they did this. I think it was because my debt to income is high. So F-ing what I pay my bill on time and some time more than the minimum. I asked if they could work with me and of course their favorite words are: No, I'm sorry there is nothing we can do. We need to start a class action law suite. read full review »