I have been a DirecTv customer since October 2005. In March 2008, my TIVO DVR (which I was leasing) broke. I called them for a replacement. I was told that they didn't use the TIVO unit anymore and that they would send me their new replacement. I asked them what they wanted me to do with the broken unit and I was told that I now owned it (???). I canceled my service in late November 2008 since Verizon had finally put FIOS in my neighborhood. I called to cancel my DirecTv account and was told that I would face a $300.00 early... read full review »