I called sears service to request a service call for my above range samsung microwave. I answered the question asked by the appointment center. What is the item: above range microwave / manufacture: samsung Model # / Serial # my name and address: she started tell me that I have a counter top which was purchased in 1994 and that the name I gave her was wrong. I explained that the unit I am living in has been recently renovated and I am the first tenant to live here since the renovation and that all the appliance was brand new or have been... read full review »