I purchased a Swissbit Swiss Army Knife that comes integrated with a 1GB USB Memory Drive. The Drive failed in May 2008. The product comes with a 2 year Warantee, but must be returned to Switzerland for repair. I paid $99.95 for the item through Tigerdirect.Com. After orresponding with the Swissbit Service Technicians, they agreed that the part was defective and told me to process the RMA using their online Website. I began the procedure of requesting an RMA and discovered they were charging a $120 shipping & handling fee for replacement... read full review »