I signed up for a 1, 300 minute/$34.99 monthly plan with Virgin Mobile about 4 or 5 months ago. Every month I pay my bill on the same day, the 7th. This month was no exception. I called their customer service number and was told no live representatives were available, but I could pay using the automated line. I authorized a payment for $35.00 to cover my monthly bill, but instead of crediting the money to my monthly plan, they did something called top-up and applied my payment to the standard service that charges $.20/minute for... read full review »