Hardly know where to start. I have logged 13 trouble tickets in the past year but many other problems/issues have gone unreported. Just to name a few problems: - website often down - lose ability to monitor licensed PCs - have to reset software program often, very time consuming - had to reinstall licenses 3-4 times - unintuitive software, poorly designed - tech support is horrendous, likely outsourced overseas - can't reach anyone live, unless you PAY for VIP support - not a one time purchase, company tries to rob you... read full review »