I created an account with DIRECT TV, starting on April 17, 2009. MOST of the information given to me when creating the account was false (e.g., internet policy, monthly total charges). I called customer care to discuss the discrepancies on April 25, 2009. I was informed by Rachel in customer care that "I was misinformed" and that, if I cancel my account within 30 days, the cancellation fee of $480 would be waived. She further explained the cancellation process (e.g., pre-posted boxes will be mailed to my home address and the system... read full review »