Purchased 3 pieces of furniture in December 2008 including a recliner. In early January 2009 the recliner became stuck in the reclined position. Marlo sent a man out the next week who said a piece needed to be ordered. He ordered the piece right in front of me and said it would be delivered in 6 weeks to my home and he would come out and install it. After 7 weeks I called the store and was told the man did not get the recliner's serial number. No one called to tell me they needed the number. I gave them the number and was told it would be... read full review »