Talked top 3 people and none knew how to even begin fixing the problem...the computer left the factory where it woul try to boot from a USB port...so I thought I would just call Gateway and they would help me ///they wanted me to pay $59 an hour to get a service that should be free. I have been a Gateway customer a long time and have never had an experience with Tech Support like this...what does Tech Support do to help the customers of Gateway? <br /> The serial number of the Gateway is 90906848527 and th emodel is LX6810-01. email is [email protected] read full review »