In August of 2005 I purchased a niche in the Columbarium at the Merle Hay Funeral Home to inter the cremains of a loved one. The manager of the funeral home informed me that it was the policy of the Home to allow the decorations in the niche to be changed on a yearly basis at no additional charge. When I asked that this service be written into the contract I was told that it was not necessary as this was just an additional service provided by the Home. Three years later when I contacted the funeral home to request that I be allowed to add an... read full review »