I purchased a vinyl lettering machine from the website cutterpros.com back in November of 2007. When I received my cutter, there were no instructions and I would call the number listed for technical support and either it would just ring and ring or be transferred to a voice mailbox that was full, so you couldn't even leave a message. After months, I finally got a hold of someone and they had sent me a defective key (USB cable) which was the reason my system was not working. I had to spend countless hours talking to their tech support... read full review »