I fly every week between DFW and JAX with 8 colleagues. On 05/05/2009 we got the message that for everybody flight 409 on 05/07 was cancelled and also fot the nest weeks. We were all rescheduled on totally unacceptable times (early in the afternoon istead of the night - we have to work until 5. Customer service was very bad. We found out the the flight was still there. After calling they admitted a compute glitch deleted the flight with all reservations for the next weeks. Although I could get my flight reinstated (2 hours work!!) NO excuse... read full review »