After receiving stale food product (Australian cookies), I notified the vendor whose response was that I might not be familiar with the particular cookie and that my assessment may be incorrect. Having assured her that these cookies were a favorite and that they were absolutely stale, the vendor then informed me they did not offer refunds. Giving the vendor another opportunity to do the right thing, I was then told that my assessment was indeed wrong, that there was nothing defective about the order, and that they could provide me contact... read full review »