Apparently Sears only concerns themselves with putting up a front. For going on 5 years Sears has left both my husband and my self(both disabled) with no heat or a/c even though the two systems, that Sears installed in our delaware home, have 10 year warranties and cost us almost $19, 000.If you care to find out what Sears is really like Google "Sears Complaints" and read how Sears treats it's long time customers. Like us, many of their customers will no longer do business with them. read full review »