My college aged son broke my vacuum while I was out of town over the holidays and went to this store to purchase me a new one as a surprise. When I returned home I realized this was not the vacuum I would have purchased, so I called Sew Vac and explained my situation- this was the day following our 3rd huge snowfall in as many weeks. I had purchased two vacuums from this store over the previous 25 years and was confident it would not be a problem. Instead I was told that after 10 days nothing could be done-blizzards, gifts, out... read full review »