Switched my phone service from Vonage to Optimum mid October-Got the run around from Vonage about closing the account. Found that they were continuing to bill my AMEX account. Found out that they didn't close my account and were continuing to collect $31.95 from my AMEX! I was finally able to speak to a "Manager" in account services who told me that they could not refund ANY monies to me because the account was still open although no services were being provided (except for keeping open a dead account) Was told that according to... read full review »