Recently, my grandmother called Russell W. Knickel Plumbing & Heating. She thought she was saving me the hassle of dealing with a simple household problem. Unfortunately, she was dramatically overcharged for a routine job. I called Russell W. Knickel Plumbing & Heating and requested a detailed invoice of the services provided. My intent was to see what other services were performed for an invoice of this magnitude. Guess what? The request was refused. The request was not even considered. I was scoffed at by Mr... read full review »