We were charged $9.99 per month for the capability of obtaining a manual for telephone repairs. We did not authorize this. It is on our Verizon telephone bill. I believe Verizon is in on this scam. This got on our bill through Verizon, we did not sign up for it, did not get it through the internet, did not call them. Verizon put this on our bill. I am in the process of researching how this happened and will contact the attorney general's office in Oregon to report this illegal activity. It amounts to about $120 a year on our phone bill. But, if you multiply this by hundred of thousands of customers, not a bad way to make a buck. read full review »