I HAVE BEEN RECEIVING COLLECT CALLS FROM INMATES IN FRANKLIN COUNTY & BENTON COUNTY JAIL. RATES INCREASED BY $4.00 PER CALL INSTEAD OF THE CALL BEING A LOCAL CALL THE COMPANY SWITCHED IT TO A LONG DISTANCE CALL. I LIVE RIGHT UP THE STREET FROM BENTON COUNTY JAIL. TO MY UNDERSTANDING WE WOULD BE ADVISED OF ANY INCREASE. NOT ONCE WHILE ON THE PHONE DID IT PROMPT ME THAT THE RATES HAD GONE UP. I SPOKE TO A REP ON 5/14/09 AND JASON STATED HE COULD HAVE THE RATE FIXED TO 2.25 AGAIN INSTEAD OF THE NEW RATE OF 6.25. JASON ALSO STATED THAT IT WAS... read full review »