A week a go I ordered two parts to repair a lawn mower. I ordered on part while at the Sears Parts and Service Center (White Oak shopping center) which took approximately 20 minutes before being helped. When the part was ordered I asked the employee could I have the shipping tracking number so I know when to expect it. He said, "no, but call us here and we'll tell you the status of your order". He then wrote the phn #, 301-681-1727 on my receipt which was fine. Today, I called that phn # and was put on hold for nearly 45... read full review »