I purchased an MP3 player for my son for Christmas 2006. It was a model H100. Before New Years Day it had froze up and we couldn't get it to work. I called their tech support at the number listed on the instruction manual in the box, which incidentally had been changed. I guess they're to busy addressing consumer complaints to rewrite their manual. They informed me that I would have to ship it to their exchange center at my own cost and once they received it they would mail a replacement out within 4-6 business days. It was January... read full review »