Recently in (March 2009) I received a letter stating that my Mileage will expire April 2009 (failing in the letter to state on what date it expires and not given the consumer enough time to plan for a trip). So, I went to my account on April 28 and I found out that my mileage expired April 3 09 I have 0 miles balance - They technically took away all my mileage balance - over 90K worth of a business ticket by misguiding (me) - giving me an open ended date to react and by changing the rules of membership without sufficient time for anyone to... read full review »