About two weeks ago, my Samsung Epix had an epic failure--the optical mouse stopped working on it. The mouse acts like the directional pad and a select button, so the phone is severely handicapped. I use the phone for business purposes and am frequently on call. The Epix already has it's share of problems with email notifications, but the loss of function of the most important button on the device was the bottom line. I got online and logged in to my Premier account to see when I would be eligible for an upgrade. The date given wa... read full review »