I am writing to express some concern about a recent service experience I had with your company. On January 2, I called to have a serviceman fix a gas smell on a furnace. A serviceman, Chris, came the following day. After spending about 15 minutes looking at the problem, he said he would not be able to fix the leak without ordering parts. Since there was a newborn baby in the house, I pressed him to come up with a temporary fix so they could have heat. I suggested that there might be a way to bypass the problem. He agreed, and he performed... read full review »