I have included the main thread of the emails below. Basically, I ordered something in December and never recieved it. I tried to call Joann.com repeatedly, and was repeatedly on hold for 20 minutes (at which point I gave up and went to work). After asking me if I wanted a replacement (which I did) they refunded me my money (not what i wanted) and then when I emailed them again told me my order had shipped on December 7 (I assumed my order number would have a note about not arriving). Normally I would just buy the items in the store, but... read full review »