Product was returned and by phone was told it was there. This item showed up on my credit card on 10/23/08 and so fan have not seen a credit being issued. The web site of Support&Pomvie.com does not get me anywhere and was also informed you do not have a 800 number for support or customer services.this is in referrence to Richard B. Roche 515 Manasquan Ct. Brick, NJ 08724-1129 read full review »