I pay my phone bill online and I am embarressed to admit that I don't check the whole bill. I saw that they have taken $15.25 from my bill six months in a row for something they call a "Survival Kit Mthly Fee". I never signed up for this service and have no idea what it could be. Every time I call a automated voice tells me they are experiencing unusually high call volume and to call again another time. read full review »