I have always paid my loan on time and took every proactive step to avoid defaulting on my loan. I knew my loan is due to reset from it's current 'interest only' and I would not be able to afford it. So over the past 6 months I've spoken with 2 "home retention" representatives from Countrywide, faxed and mailed every piece of documentation they asked for within the timeframe they required but no one has ever contacted me. I've sent several e-mails to Countrywide customer service trying to find out the... read full review »