We bought a BFS home a warranty plan for our home in Miami - from these folks directly from their website, and prior to paying in full - we confirmed coverage with their telephone operators. Six months after purchasing their contract, we made "our first and only service request to have them reparied our washer-drier, which was making loud noise during the tumble cycle. After paying their $45 dollar fee to their technician, numerous calls to their supervisors, managers, technicians, unkept promises-excuses to fix machine... read full review »