I agreed to try Vonage phone service, with the understanding that if I cancelled within 30 days I wouuld receive a full refund. After serveral attemps to make the device work with Qwest DSL, I cancelled the service and sent the device back; this was 14 days after placing the order. They recived the device 8 days later, still within the 30 day trial. They charged an additional $40 for not recieiving the device. Luckily a sent the device with delivery confirmation and was able to prove when they received the device. They have now admitted to... read full review »