"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (Ryan)

Security Associates International, Inc. (SAI) / CastleRock Security, Inc
Ryan May 27, 2009
Unable to cancel service after term. Called customer service number 1888-247-4080 and after about a 10 minute hold, spoke to a representative and told him I wished to cancel my alarm monitoring. He took all my info, then said he needed to connect me to the cancellation department. After another longer hold (15-20 minutes) I spoke with someone that said my contract had automatically renewed for another full year because I failed to send in written notice of cancellation 30 days prior to the end of my 3 year agreement. This is even though I... read full review »
Filled under: Business & Finances Location: United States

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