Almost two years ago after fulfilling our two year contract we called Monitronics to cancel service because our system needed repair and they never came to repair it, and were told we couldn't do that over the phone, we had to send a certified letter. Which we did. THREE TIMES! Then they said we needed to send ANOTHER letter to a different letter, which we did, THREE TIMES! All the while they continued to charge us for each month's service and send bills, and each month we would call them and go over all of this with them to no... read full review »