I was told my account execs name and phone number - I was told what to fax her; i.e. tax forms for 2008, financial analysis forms, etc. I did this - faxed them on 03/17/2009. I was told to give her 5 - 10 days to review the paperwork, then call her. I got her VM. She informed callers that her callback turnaround time was/is 3 - 5 days. I left VM messages, 03/31/2009, 04/09/2009, 05/05/2009, 05/15/2009 and 05/28/2009. Guess what? In the meantime, they wrote off my account! Now, any options I had are no longer available to me! I have to deal with another 3rd party collection office. Jeez - these folks are WORTHLESS! read full review »