A few moments after I placed my order for the modem I realized I had made a mistake. Their website made me believe that the modem was mandatory even though it wasn't. Also, I could not complete step 2: installation because I do not have an SSN yet. So the order was essentially incomplete but I had already paid for the hardware (which was step 1). I tried to cancel the order just minutes after placing it. But in their "terms and conditions" I saw that I could not do that. I mailed the the cancellation request before they... read full review »