As with most of the other complaints, I had similar problems. Cost was much more than original "binding" quote. They showed up hours after the agreed pick up time. Also, they did not deliver on the scheduled day, even though they verbally agreed to it several times before they left with my belongings. READ THE FINE PRINT!! They do NOT guarantee anything, including on-time delivery. I am still waiting for my belongings and no one is telling me when they will deliver it. Every time I call to get an update, or complain, I am put on hold... read full review »