My friend's computer crashed while I was running the Defrag so I called the Geek Squad number to see if they could help me get Windows running. The woman on the phone told me that, "It seemed more like a virus than harddrive issues" and that I should bring it into the store. Once I got to the store, I explained to the counter Geek that the phone Geek thought that the problem was a virus. He looked at the computer and said that, "The computer was too old to guarantee that they could fix it and it would cost around 300.00"... read full review »