USER REVIEWS (ffred)
Saxon Mortgage
Received letters of late payments from Saxon. After calling customer service 6 times, found no resolution other than to tell me my payment was over 30 days late. Finally involved legal counsel, who obtained a payment history from Saxon. Upon review, with Saxon customer service on a conference call, Saxon had applied a total payment to escrow account, no reason given by Saxon. This caused that month's payment to be missing, thus causing each subsequent payment (for six months) to be applied to the previous month requirement.
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