We also were unable to contact the company to cancel before "deadline". My husband called several times before getting through. When he finally got through, he sat several minutes and then was disconnected. We did not receive product for days after "deadline". Went online after the receiving product and typed in name of company. Read too many complaints to count. I did find a telephone number that someone said they had called and actually got to speak with a live person. They gave me a cancellation number and assured me no more... read full review »