I purchased a dog harness. Upon opening packaging, I found no instructions on how to fasten harness. I attempted to puzzle it out, but had no success. I returned the next day to get the instruction pamphlet advertised on the package. I requested a copy of the instructions twice and this request was ignored. Instead, a clerk demonstrated the harnessing procedure with a stunt dog. I returned home to try it, but was unable to attach it properly. I returned to Petsmart a third time, bringing my dog and the harness. They attached it to the dog, but would not honor my third request for a set of instructions. Poor customer service. read full review »