I got shafted on the "no refund due to damage" line as well. I already commented on this incident but wanted to post the contact info I have because it seems like they are pretty hard to reach: e mail: [email protected] snail mail: 7523 Southlake parkway Jonesboro, GA 30236 phone: 1-877-668-7221 I also submitted a complaint to the better business bureau. It was pretty easy online and hopefully will have some repercussions. I am going to do my best to annoy them through communication. Please feel free to join me. read full review »