The company practice is to give the customer the run around and to keep charging upgrades to the Xpress cooker client base. Fisrt I was going to be charged extra on the automated line that was advertised on TV and later the next day when I called during business hours I had to speak to a supervisor to get them to discount the price back to what was offered on TV. It didn't end there, month later they sent me extras to the Xpress cooker after they pre-charged my card. took many calls and a lot of wait time to stop this crazyness. This complaint is to warn others of the difficulties just to get the Xpress cooker! Sincerely, Ed read full review »