I had an emergency when my water heater started leaking and I went to Sears and purchashed a new water heater that I was supposed to have installed as the first call of the day per the saleperson. They didn't come until 3 pm on the day of installation. I told them to be extremely careful when bringing the water heater into my basement because the washer and dryer were close to the door and I didn't want them to stratch either one of them. They moved all the furniture and installed the water heater but scratched the lid of my brand... read full review »