Here is a copy of the complaint letter that I wrote to Barnes & Noble only to discover that not a single person in either the call center or the local stores was willing or able to tell me where to direct my written complaint: "To Whom It May Concern: The purpose of this letter is to make a formal complaint about the service I received when calling your call center earlier today. I would like to make a grievance about the following: 1. I was shipped the wrong product. 2. Upon trying to arrange to receive or exchange... read full review »