Quicken will take your initial call in less than 30 seconds...after that, the further you are in the process, the longer the wait. It can go as long as 30 minutes if you have to talk with 2 people. I initiated contact with them and set up our account. However, they denied I existed and set-up the account only in my husband's name. The weird thing is is that I am a partner with my husband. We do loans toagether and continued to ok paperwork and review loan terms together. They talked to me on loan questions and I ok'd loan document... read full review »