This is the first time I had ever dealt with such an unprofessional organization. After all that, I never got my money back. He kept the ball hopper and slammed the door on my face and locked it. I am just hoping that he would credit my CC back...still have not seen it. All this would have not been necessary if he would just listen instead of ranting. I believe if a product is defective, then the company should honor and refund the money back and even pay for shipping. I feel bad for all the other victims of Eagnas who probably had to just eat... read full review »